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Professional Skills Training & Development Resources » Employee Professional Development - Self Improvement & Leadership Training Resources
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Lymphedema Management An Evidence Based Approach

Coming up in your neighborhood

Kindred Hospital

2401 South Side Boulevard

Greensboro, NC 27406

Instructor

Jane de Heer, PT, DPT, MBA, CLT

November 17th and 18th, 2012

This comprehensive two day course is designed to teach therapists the most current evidence based management techniques to effectively treat Lymphedema.

Recent research studies will be discussed to validate therapeutic techniques. Participants will leave the course with information and techniques needed to immediately begin managing patients with lymphedema.

Effective assessment and treatment approaches are thoroughly explained and practiced in the laboratory sessions.  Successful functional outcomes with lymphedema patients can be achieved if the therapist has appropriate clinical skills and theoretical knowledge of lymphedema.

Course Objectives:

 Demonstrate an understanding of the anatomy and physiology of the lymphatic system.

 Describe the path physiology of common upper and lower extremity lymphedema.

 Recognize, assess and treat the different classifications of upper and lower extremity.

 Perform proper massage techniques to enhance lymphatic flow and explain the physiologic rationale for manual lymphatic drainage.

 Proper application of short stretch compression bandages .

 Perform limb measurements that provide acceptable documentation of outcome measure.

 Choose appropriate garment and instruct patients in correct application.

 Introduce new-technology including low level laser and latest research supporting its use in lymphedema management.

 Develop and implement a lymphedema program including marketing and reimbursement issues.

Please call to sign up Now at (856) 607-3053

or email us at janedeheer@netscape.net

Kindred Hospital Lymphedema Course Brochure

Kindred Hospital Flyer

Lymphedema Management

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Four Ways To Get Motivated to Sell

By Geoffrey James

Selling is emotional heavy lifting. Everything from cold calling to closing requires the ability to get motivated to perform at your best.  With that in mind, here are four key “do it every day” activities which, if practiced regularly, will consistently motivate you to sell:

  • Activity #1: Cultivate Your Mind. Fill your mind with inspiring ideas and powerful examples of success, thereby reinforcing your confidence and resolve. Rather than listening to the news on your morning commute, listen to motivational CDs or (at least) music that inspires you and makes you feel powerful and confident.
  • Activity #2: Cultivate Your Body. Healthy thoughts are easier to generate inside a healthy body. If you’re too tired to do more than the minimum, your chances for success are greatly reduced. Omar recommends daily aerobic exercise to keep your body in a condition that will help you to achieve your goals.
  • Activity #3: Cultivate Positive People. You absorb the energy and ideas of the people around you. Treat people with negative thought patterns (including customers and managers) as if they were mentally ill and ignore their negative spins. Spend as much time as possible with people who energize and inspire you.
  • Activity #4: Cultivate Your Flexibility. Achieving a goal is like walking to a destination that you can see in the distance. As you get closer, you’ll see things that were outside of your vision at the start. Change your plan so that it matches your new perception of circumstances. This prevents you from slogging at things that don’t work.

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Fear and Decision Making

Decision Making

On July 4, 1776, Samuel Adams and John Hancock were persistent and got Congress to make a decision that we all benefit from today and will continue to do so for many years. This decision was the United States’ Declaration of Independence.

We all make decision on a day to day basis, some major and others minor, but they need to be made. When we have an intense Desire, Purpose or Goal, we are persistent in achieving it and we do all we can to overcome our FEARS.

Indecision, Doubt and FEAR

I am sure you have heard what FEAR stands for; False Evidence Appearing Real and that is exactly what it is.

As indicated in Napoleon Hill’s book, “Think & Grow Rich”, INDECISION is the seedling of FEAR! Indecision crystallizes into DOUBT, the two blend and become FEAR! The “blending” process is often slow, but that is one reason why these three are so dangerous, they grow without their presence being observed.

Fear is basically a state of mind and is subject to control and direction. Take for example, Physicians, without fear or hesitation, have been known to physically contact hundreds of people, daily, who were suffering from such contagious diseases as small-pox, measles or tuberculosis, without becoming infected. Their immunity against the disease consisted, largely, if not solely, of their absolute lack of FEAR.

The Economy may have made us cautious, however, do not have FEAR hold you back in decision making.

The Six Basic FEARS

There are six basic fears, with some combination of which everyone suffers at one time or another. Most people are fortunate if they do not suffer from the entire six.

Click on the links for more details on each category. Named in the order of their most common appearance, they are:

  • The fear of POVERTY
  • The fear of CRITICISM
  • The fear of ILL HEALTH
  • The fear of LOSS OF LOVE OF SOMEONE
  • The fear of OLD AGE
  • The fear of DEATH

All other fears are of minor importance and they can be grouped under these six headings. Read more about it in Napoleon Hill’s famous book Think and Grow Rich“.

Thiink & Grow Rich Ebook

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10 Essential Sales Tips To Double Your Conversion Rate

By Geoffrey James

Want to make sure that as many of your qualified prospects as possible turn into real, life paying customers?  Here is a list of 10 things that you can do TODAY that can easily double your conversion rate, and probably land you in your company’s “winner’s circle” for this quarter, and every quarter after:

  • #1: Use more referrals. Sadly, many people distrust sales professionals. As a result, most prospects are disposed to think of reasons not to buy rather than reasons to buy.  When  you come into a sales situation with a referral, those barriers are lowered.
  • #2: Only call on decision-makers. Only go after prospects that have job titles that match the buying level of your product or service. Because you have a limited amount of time to sell each day, don’t waste it calling upon people who don’t have the authority to purchase.
  • #3: Take control of your calendar. When you first make an appointment, agree to whatever time is convenient for the prospect. Then, once the appointment is in the prospects calendar, request that the appointment be moved to match what’s convenient for you.
  • #4: Optimize your meeting schedule. For example, if you find that your typical sales call takes half a day, always schedule meetings at 8:30am and 1:30pm. If you schedule a meeting at 11am, you’ll only able to make a single call that day.
  • #5: Make sales calls when prospects are available. Don’t waste prime sales call time (i.e. “working hours”) fussing with your CRM system, doing research, answering emails and so forth. The crux of your job is to sell; all the rest is just busywork.
  • #6: Don’t try to accomplish too much. Most B2B sales situations require more than one meeting to close a deal. You need to find an appropriate goal for the initial meeting and achieve that, then move the sale forward to the next step.
  • #7: Don’t repeat yourself. Many sales professionals are secretly afraid that the prospect won’t believe what they’re saying, so they start repeating themselves, hoping that repetition will add credibility. Actually, repetition does the opposite.
  • #8: Don’t anticipate objections. Unless you are 100 percent certain that a specific objection is going to surface, don’t surface it yourself and answer it. While prospects almost always have objections, the last thing you need to do is to provide them with a laundry list.
  • #9: Pinpoint the real objection. If a prospect stalls (e.g. “I need to talk this over with my staff”) or surfaces a vague objection (e.g. “I’m not exactly certain this makes sense.”), ask questions that will clarify the situation so that you know how to proceed.
  • #10 Test for the close, then close. When you have told your story, check to see whether it’s time to close.  (E.g. “Does all of this make sense to you?”) Once you’re reasonably certain that the prospect is ready to buy, close the deal.

The list above is based on a conversation with Tom Black, author of best-selling book The Boxcar Millionaire.  Very smart guy and (seriously) the salt of the earth. While he sells for the financial market today, he cut his sales teeth selling Bibles door to door.

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Why Employee Engagement Is Critical

Establishing and strengthening emotional bonds between organizations and their employees is not a new concept by any means. It goes without saying that today’s marketplace is extremely competitive and everyone could stand to increase their bottom line. Strategic advantages that set organizations apart from another are hard to come by. However, a distinctive factor each organization possesses is its employees with their unique backgrounds and experiences.

Organizations must choose to actively engage their people in order to increase morale and productivity, especially in this economy. When correctly implemented, employee engagement is a comprehensive, strategic approach that creates positive, lasting results and consistent commitment.

According to a report from the Gallup Organization, employees fall into one of three levels of Engagement:

Actively Disengaged – employees who are fundamentally disconnected from their job. Disengaged employees are not only unproductive, but their attitudes and perceptions spread through the company, resulting in poor performance, lowered job satisfaction and decreased productivity.

Not Engaged Employees – employees who simply come to work for a paycheck and complete their perceived job or functions for the company. Day in and day out, these employees are not cheerleaders for the company or its objectives; however, they are not obstacles either. In some instances, these employees are referred to as the “blind followers” or “sheep.” Who will they follow?

Actively Engaged – employees who stand out among the others. Actively engaged employees are strongly aligned with the organization’s objectives and goals, and they care about the company’s success. They are always looking for ways to improve the company, as well as themselves.

Managers must communicate and lead their employees toward the goals of the organization in order to facilitate engagement. Surveys show that many managers often fall short in effective communication. This situation must be remedied. When people understand company goals and the influence they have on their organization, they are more likely to embrace these goals as their own.

Employee engagement is a pressing topic for every industry. Engaged employees directly influence an organization’s bottom line. Employee engagement programs are responsible for improved financial results, increased customer satisfaction rates, higher productivity, and better employee retention rates. Companies can no longer choose to engage employees; it is a necessary element for survival. Engaged employees are vital to building a successful organization.

Contact us at info@knasolutions.net to set up an appointment for a complimentary initial assessment (At No Cost to You) to determine what will help improve your Employee Engagement.


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Have You Set Your Goals For 2010?

Setting Goals

Goal setting is planning for personal achievement. It is a formal process of setting personal targets in a number of areas. The process of setting goals on routine basis helps you decide what you want to achieve with your time, and then set the precise personal target that will lead you to achieving this.

Specific, Measurable, Attainable, Rewarding and Timely.

  • The more specific your goals are the more likely you are to be successful in a shorter amount of time.
  • You need a way to measure your progress toward the accomplishment of your goals, some specific criteria that will tell you when you’ve achieved the goal.
  • An attainable goal is one you believe that you can achieve. Goals should be challenging but reachable.
  • A goal is rewarding when you have clear reasons why you want to reach that goal.
  • Your goal should have a specific time limit. Setting a timeline will protect you from procrastination and perfectionism.

By planning well you can ensure that you concentrate only on those tasks that will move you towards your goal in the most effective way possible, without being distracted by unimportant but urgent tasks.


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EMPOWERMENT is letting the power out - Bringing out the BEST in others!

The power, we humans, possess can never be compared to any supernatural powers that superheroes, like Superman and the X-men use. After all, they are not real, ours is. Some agent in our body is responsible for giving us this power that makes us more of heroes than they are, an empowering agent, and this is our mind.

It is our mind that gives us authority and superiority, confidence and self-esteem, and inspiration and guidance over ourselves and others. This is how the mind works. This is how the mind empowers.

What is empowerment, by the way? I used to believe that empowerment is simply giving power or authority to somebody. In the book entitled “Empowerment Takes More than a Minute”, it talks about Marvin, a president and CEO of a midsize, once-successful company.

The story is really inspiring and motivating that I’d like to share it with you. It will give us a clearer insight on what empowerment really is and, like me, it might also change your view on it.

For some time now, Marvin had been thinking of his problems on the company he was working at, or for that matter, he was managing. What he failed to see was the company also has its problems on him, that he is turning out to be an ineffective leader. He had taken over leadership there for over a year already, or should I say, for over a year only, and yet his effectiveness as a leader is already not enough for the maintenance, if not progress, of the company.

At least, in all fairness to him, he cared enough to reflect on the matters that might lead to the company’s failure. Again, only it was hard for him to accept the fact that change should start on him before the rest of the company changes.

This made him ponder for quite a while. and then he came up with a solution, one that would make them leaner and meaner, one that he ‘thought’ was helpful - empowerment. And since he believed that everyone needs to be empowered, he made them, not certain if it was at all for the best of the company.

Well, for nine months, it seems that it was not even close to being good; especially that empowerment was merely a word to those supposed-to-be-empowered, and nothing more.

Desperate, he sought help from Sandy, the so-called “Empowering Manager.” At first he was hesitant because he found out that what he once thought as a “he” is really a “she.” It’s as if his self-esteem decreased since he was asking for a help from a lady, but eventually, he had accepted the truth that he really needed advice. The conversation went through and the most interesting part was how Sandy defined empowerment:

“Empowerment is not giving people power. They already have plenty of power, in the wealth of their knowledge and motivation, to do their jobs magnificently. We define empowerment as letting this power out.”

With such clear and motivating points of view, Sandy was able to change the attitude of Marvin towards managing his Company and being able to compete once again.

Although the story was basically focused on managing and leadership, what we can relate to is, what empowerment really is and how it works. But then again, mind power is really about managing ourselves until we can lead others, isn’t it?

Therefore, restating what the Empowerment Manager said, all of us already have that power inside of us. What the mind does is empowering us by releasing that power and letting us use it in appropriate measures.

If you would like to read more about unleashing the full potential of your mind, read on…….

Warning: Once you say you can’t, you just never will.

“Are You Ready to Conquer Your Fears and Start Turning Your Dreams into Reality?”

I’m telling you, you can!

…because you have the power – the power to mold your personality into someone you always wanted to be, the power to shape your future according to how you wanted to live, and the power to create your destiny as to how you wanted to make certain things happen.

Exciting, isn’t it? Definitely!

I bet you haven’t thought how powerful you can be. Yes, you are capable of attaining your heart’s deepest desires - by unleashing the hidden powers of your mind!

I Can. Therefore, I Will! Unleashing the Full Potentials of Your Mind, will teach you how to do just that! You’ll learn how to train your mind on how to create positive reality through positive thoughts.

You can get your copy immediately upon purchase, a downloadable ebook, for $4.99 from knasolutions link in lulu marketplace below:

I Can. Therefore I Will. Ebook Link

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Assertive Communication - The Effective Approach

Assertive Communication is a style in which individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others. Assertive communication is born of high self-esteem. These individuals value themselves, their time, and their emotional, spiritual, and physical needs and are strong advocates for themselves while being very respectful of the rights of others.

Assertive communicators will:

· state needs and wants clearly, appropriately, and respectfully

· express feelings clearly, appropriately, and respectfully

· use “I” statements

· communicate respect for others

· listen well without interrupting

· feel in control of self

· have good eye contact

· speak in a calm and clear tone of voice

· have a relaxed body posture

· feel connected to others

· feel competent and in control

· not allow others to abuse or manipulate them

· stand up for their rights

The impact of a pattern of assertive communication is that these individuals:

· feel connected to others

· feel in control of their lives

· are able to mature because they address issues and problems as they arise

· create a respectful environment for others to grow and mature


The assertive communicator will say, believe, or behave in a way that says:

· “We are equally entitled to express ourselves respectfully to one another.”

· “I am confident about who I am.”

· “I realize I have choices in my life and I consider my options.”

· “I speak clearly, honestly, and to the point.”

· “I can’t control others but I can control myself.”

· “I place a high priority on having my rights respected.”

· “I am responsible for getting my needs met in a respectful manner.”

· “I respect the rights of others.”

· “Nobody owes me anything unless they’ve agreed to give it to me.”

· “I’m 100% responsible for my own happiness.”

Assertiveness allows us to take care of ourselves, and is fundamental for good mental health and healthy relationships.

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12 TIPS on How to Make Providing Feedback PAINLESS

1. Be clear about your authority. You must be willing to exercise leadership in confronting behavior that may be easier to ignore.

2. Establish clear expectations regarding performance and personal conduct.

3. Make sure you are aware of your Organization’s disciplinary procedures and that you document problems and concerns.

4. Your enforcement of your expectations must be:

i. Consistent

ii. Immediate

iii. Without hostility

iv. Without guilt

5. Let others take responsibility by making the commitment to improve.

6. Be aware of consequences and follow up steps if the person refuses to change or if their behavior does not improve.

7. State directly and specifically what you see happening

8. State the consequences and your concerns about what you see happening.

9. Invite and Listen to comments.

10. Review your expectations regarding the behavior and/or provide needed information and training.

11. Ask for a commitment to improve the behavior.

12. Acknowledge and let the person know that you appreciate their commitment.



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Learning Styles - video & eLearning courses

It is well known that businesses of today operate in a fast-paced environment that requires quick learning, just-in-time training, and instant access to knowledge and information.

It is important to continuously nourish the brain by learning and we can do this by reading, listening to CDs or recordings, going through online courses or training, attending workshops, seminars or conferences.

At times, we need the classroom training and certain times we need the online as refresher of what we have learned or for quick access.

The 3 Learning Styles

There are three main learning styles and we each use one approach better than the other at different times.

Visual Learners are those who generally think in terms of pictures. They often prefer to see things written down in a handout, text or on the overhead. They find maps, graphs, charts, and other visual learning tools to be extremely effective. They remember things best by seeing something written.

Auditory Learners are those who generally learn best by listening. They typically like to learn through lectures, discussions, and reading aloud. They remember best through hearing or saying items aloud.

Kinesthetic Learners also called tactile, learners are those who learn best through touching, feeling, and experiencing that which they are trying to learn. They remember best by writing or physically manipulating the information.

Business Skills Videos & ELearning Series

Are you looking for quick and effective learning tools for your professional development and self improvement plans?

Try our Quick eLearning solutions for your immediate learning needs.  Our eLearning platform meets the needs for a solution that can be deployed rapidly and cost-effectively. This streamlined learning solution enables participants to instantly access web-based training through a catalog of eLearning courses.
Why use the eLearning?

  • You get necessary training anytime: 24 hours a day, 7 days a week.
  • Accessible from any Internet workstation.
  • More cost effective per person than traditional classroom training.
  • High quality programs.
  • 100% web-based, no additional hardware or software needed.
  • Full technical support.

Visit our website for more details by clicking here!

eShop

Try our introductory deals for the business skills video, end user elearning or technical elearning series or courses.  Sign up for a year’s subscription of a series of classes or for the entire course.  We will send your login information to you by email.

You can go over the classes multiple times with no limit and the system monitors and tracks your progress through pre and post tests.  Take a shot at it, we have a huge selection of classes to choose from.  Thank you.



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